Crest Nicholson Holdings

CRST · Main Market · Consumer Products and Services · mcap £147m · 58.9p

Crest Nicholson builds and sells homes, mainly in southern England, and also sells land and builds for housing associations and bulk buyers. It is repositioning from a volume builder to a mid-premium developer.

Target	Promise	Said	Status
2024
30 Sep 2024	Return to a five-star customer service rating for the year to September 2024	23 Jan 2024	✓ Kept
	“on track to return to a five-star rating for the year to September 2024” Also stated 13 Jun 2024 Result 2025 satisfaction score of 95% and HBF five-star rating later reported as maintained. “Reflecting our enhanced commitment to customer service as a key focus for the business, we have consistently achieved greater than 90% customer satisfaction rating since February 2023, and are on track to return to a five-star rating for the year to September 2024”13 Jun 2024 · Half-year Results “The Group has continued to drive higher levels of customer satisfaction achieving a score of 95.0% for the 2024 survey year (2023: 87.3%).”20 Mar 2025 · Trading Update
31 Oct 2024	Net debt to keep tracking lower than expected through FY24	19 Mar 2024	✓ Kept
	“Net debt at the end of February 2024 is tracking lower than expected as a result of lower build and land spend and this trend is expected to continue in the remainder of the financial year.” Result Half-year net debt was better than expectations; year-end net debt was £8.5m. “Enhanced focus on improvements in cash management delivered better than expected year end net debt at £8.5m”20 Nov 2024 · FY24 in line with guidance