Capita
CPI · Main Market · Industrial Goods and Services · mcap £255m · 235.0p
Capita runs outsourced administration, customer service and technology contracts, mainly for UK government and large companies. It handles pensions, training, IT and contact centres.
| Target | Promise | Said | Status |
|---|---|---|---|
| 2024 | |||
| Q1 2024 | Deliver £60m annualised cost savings from Q1 2024 | 21 Nov 2023 | ✓ Kept |
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Also stated 6 Mar 2024
Result
Folded into the £160m programme, with £100m delivered by H1 2024. “We are on track to deliver on our cost reduction programme, having taken action to deliver £100m out of the £160m of annualised cost reductions we expect to achieve by June 2025.”2 Aug 2024 · Half-year Results |
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| 31 Dec 2024 | Minimal net financial debt at 31 December 2024 | 5 Sep 2024 | ✓ Kept |
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Result
Net financial debt fell to £66.5m, below 1x EBITDA. “Net financial debt (pre-IFRS 16) of £66.5m (2023: £182.1m), with net financial debt/adjusted EBITDA1 (both pre-IFRS 16) ratio of 0.5x”5 Mar 2025 · Final Results |
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| 2025 | |||
| 2025-12 | Deliver £250m annualised cost savings by December 2025 | 17 Dec 2024 | ✓ Kept |
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Also stated 5 Aug 2025
Result
£250m of annualised savings reported delivered in December 2025. “Delivered our targeted £250m of annualised cost savings, enhancing cost competitiveness across the organisation, enabled and supported by our AI investment and strategy;”12 Dec 2025 · Trading Statement |
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| 2025-12 | 2025 revenue broadly flat with improved operating margin | 17 Jun 2025 | ✓ Kept |
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Also stated 2 Jul 2025
Result
Revenue fell 1.2% to £2.2bn and margin rose to 5.2% from 3.8%. “The Group's adjusted operating margin improved to 5.2% from 3.8% in 2024.”10 Mar 2026 · Final Results |
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| 2026 | |||
| 4 Aug 2026 | Complete contact centre sale before H1 results in early August 2026 | 18 May 2026 | ✓ Kept |
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Result
Sale completed on 3 August 2026. 3 Aug 2026 · Disposal: Completion of private sector contact centre disposal |
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