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Rathbones Group (RAT): FCA Consumer Duty remediation

What is happening

Rathbones Group: FCA Consumer Duty remediation – Remediation under way; Risk Committee chair succession set. ['Remediation under way; Risk Committee chair succession set']

In short
A Skilled Person Review found Consumer Duty gaps in UK Wealth Management, leading to a two-year remediation programme from 16 June. The interims report £19.0m of H1 costs and a c.£9m H2 income hit from ending fees on cash. On 30 July the Board named Michelle Scrimgeour, a former LGIM chief executive and former M&G chief risk officer, as an independent NED from 1 October, intended to succeed Terri Duhon as Risk Committee Chair.
Announced
16 Jun 2026 · Skilled Person Review done; two-year programme starting
Latest
30 Jul 2026 · Remediation under way; Risk Committee chair succession set
H1 cost
£19.0 million recognised, non-underlying (HY 2025: £nil)
H2 income hit
Ending fees on cash cuts income and operating profit by c.£9m
Management view
Good initial progress; client reaction supportive and resilient
Earlier estimate
£60m net costs over two years, per the 16 June announcement
Risk Committee chair
Michelle Scrimgeour intended to succeed Terri Duhon, subject to regulatory approval
Start date
1 October 2026, subject to regulatory approval
Her background
Ex-CEO of LGIM, ex-CRO at M&G Investments, former member of FCA Practitioner Panel
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