accesso Technology Group (ACSO): Major customer contract renewals
This situation live
ACSO accesso Technology Group
5 Jan 2026 · One customer retained on revised terms; another leaving · −1% until the next step
While the combined financial impact of the recent contract developments is still dependent upon the outcome of negotiations
29 Jan 2026 · One customer leaving; other terms in final stages · −9% until the next step
the other major customer referenced in that update has now confirmed that it will not renew its agreement for the same software solution beyond its contractual expiry on 31 January 2026, as previously
30 Mar 2026 · One customer left; another extended on revised terms · +16% until the next step
During the year one major customer discontinued accesso LoQueue ® while another confirmed its intention to extend through 2026 on revised commercial terms and initiate a pilot at two additional venues
15 Sep 2026 · Impact visible in H1 virtual queuing decline · +5% since
offset by the impact of two previously announced customer contract changes in virtual queuing, resulting in broadly flat Group revenue.
Major customer contract renewals
Impact visible in H1 virtual queuing decline
Every step · 4
- 5 Jan 2026 One customer retained on revised terms; another leaving – While the combined financial impact of the recent contract developments is still dependent upon the outcome of negotiations ↗
- 29 Jan 2026 One customer leaving; other terms in final stages – the other major customer referenced in that update has now confirmed that it will not renew its agreement for the same software solution beyond its... ↗
- 30 Mar 2026 One customer left; another extended on revised terms – During the year one major customer discontinued accesso LoQueue ® while another confirmed its intention to extend through 2026 on revised commercial terms... ↗
- 15 Sep 2026 Impact visible in H1 virtual queuing decline – offset by the impact of two previously announced customer contract changes in virtual queuing, resulting in broadly flat Group revenue. ↗
What is happening
accesso Technology Group: Major customer contract renewals – Impact visible in H1 virtual queuing decline. ['Impact visible in H1 virtual queuing decline']
- Announced
- 5 Jan 2026 · One customer retained on revised terms; another leaving
- Latest
- 15 Sep 2026 · Impact visible in H1 virtual queuing decline
- What it changes
- Guidance is unchanged and H1 is in line. The new CEO's connected AI and payments strategy is early. Net cash fell to $7.3m after the tender and Dexibit, though the credit facility is extended.
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Also at accesso Technology Group 2 open
Upgrade / downgrade cycleMiddle East milestone revenue – Milestones still expected in H2
New CEO / resetCEO succession – Cowie CEO since 1 May; strategy reset under way
Capital returnTender offer – paid · closed
Insider conviction1 director buying – £526k in 1 buy · closed
accesso Technology Group – company page →