Americas Identity trading update
Americas Identity customer attrition forces FY27 revenue guidance down to 1-3% from mid-single digit growth.
vs expectations: below
- FY27 revenue growth guidance 1-3% (prior mid-single digit)
- FY27 adjusted operating profit margin approximately 21%
- One-off GBG Go investment £6 million
Select text to share a quote on X · sign in to keep highlights & notes in your GBG notes
GBG, the global identity and location technology business, provides an update on recent trading in its Americas Identity business.
As reported in our AGM statement on 21 July 2026, first quarter financial performance was in line with the Board's expectations, supported by strong trading from Identity in EMEA resulting from continued momentum with GBG Go, our AI-powered global identity platform.
First quarter revenue in Americas Identity was only marginally below our plan, but growth has not improved in the second quarter as we have seen higher than expected volume attrition on a few material customers. While our sales pipeline remains strong, the time required to convert opportunities into recognised revenue given our normal sales cycle means the impact of this attrition is unlikely to be mitigated within the current financial year.
As a result, we now expect total group revenue growth for FY27 to be within the range of 1-3% (having previously guided mid-single digit). We will continue with the one-off £6 million investment announced in June to accelerate GBG Go's innovation roadmap and we are focused on mitigating the attrition headwind with strong cost control and expect an FY27 adjusted operating profit margin of approximately 21%.
As we move into the next phase of our plan to accelerate growth in the Americas, Tom Schutz (Chief Revenue Officer, Americas) has left the business. James Gothard, our Chief Operating Officer, will assume interim responsibility for the Americas business. James brings deep operational expertise and has worked closely with the Americas leadership team, positioning him well to focus on continued execution and drive momentum through this transition.
For further information, please contact: GBG Richard Foster, Investor Relations +44 (0) 7816 124164 FTI Consulting (Financial PR) Ed Bridges, Dwight Burden & Emma Hall +44 (0) 203 727 1779 GBG@fticonsulting.com Investor relations website www.gbgplc.com/investors
About GB Group plc ("GBG")
GBG exists to enable safe and rewarding digital lives for genuine people, everywhere. As the AI trust intelligence platform, we turn billions of interactions across people, places and businesses into the signals that help businesses drive and protect growth.
For over 30 years, we have combined global data with innovative technology to help more than 20,000 customers globally verify identity and location, protecting against digital crime, strengthening business resilience and driving responsible growth at scale.
GBG is a publicly traded company (LSE: GBG) and constituent of the FTSE 250 index. Further information on our business can be found on our corporate website: www.gbgplc.com
Cleaned text: letterheads, contacts and legal notices removed. View the original announcement ↗ · Company filings. Not investment advice.