Disposal: Completion of private sector contact centre disposal
Capita completes sale of private sector contact centre business to Inspirit Capital.
- Contingent consideration payable up to £61.5m
- H1 2025 private sector contact centre revenue (disposed) £206.0m
- FY 2025 private sector contact centre revenue (disposed) £395.7m
- Targeted annualised cost savings c. £40m
- H1 2025 revised adjusted operating profit £47.1m (prior £42.6m)
- FY 2025 revised adjusted operating profit £111.9m (prior £113.5m)
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Completion of private
Capita plc (Capita) today announces that post market close on 31 July 2026 it completed the sale of its private sector contact centre business to Inspirit Capital.
The transaction completed, in line with the legal and commercial terms announced on 26 March 2026. See below for final disposal proforma data.
In line with the transaction announcement there is contingent consideration payable to Capita of up to £61.5m that would be paid between 2027 – 2030 based on certain performance conditions.
As previously outlined, this is an important milestone for the Group’s strategic journey and simplification of the Group, following the progress made in improving and modernising the foundations of the private sector contact centre business.
Now this transaction has completed, this will allow Capita to significantly streamline its operations and focus on areas where Capita delivers complex, differentiated middle and back-office services in large growing markets. We continue to make good progress against our previously announced target of delivering c. £40m annualised cost savings across 2026 and 2027.
The Group’s half year results will be announced on 4 August 2026.
Notes:
Final Proforma Financial Data1:
| £m | Adjusted results as originally published | Closed book Life and Pensions | Private sector contact centre disposal 1 | Revised adjusted results |
|---|---|---|---|---|
| Six months ended 30 June 2025 | ||||
| Revenue | 1,154.8 | 56.6 | 206.0 | 892.2 |
| Operating profit/(loss) | 42.6 | (3.1) | (1.4) | 47.1 |
| Operating cash inflow/(outflow) | 55.9 | (9.0) | (17.8) | 82.7 |
| Year ended 31 December 2025 | ||||
| Revenue | 2,199.5 | n/a | 395.7 | 1,803.8 |
| Operating profit | 113.5 | n/a | 1.6 | 111.9 |
| Operating cash inflow | 139.7 | n/a | 15.3 | 124.4 |
1 ‘Private sector contact centre disposal’ comprises the private sector contact centre business being sold (which will be presented as a discontinued operation in the Group’s results in accordance with IFRS 5), and income and costs related to services the private sector contact centre business received from the Group and which will continue post disposal under transitional service arrangements (which will be presented in business exits within continuing operations). Following disposal, the Group will continue to provide certain services to, and receive certain services from, the disposed business under commercial service arrangements. Income and costs arising from the provision of services under these arrangements post disposal will be recognised in adjusted results, and as such where those services are provided prior to disposal, they also remain in the Group’s adjusted results.
Barclays Bank PLC, acting through its Investment Bank (‘Barclays’) acted as sole financial adviser to Capita, and Dentons UK and Middle East LLP ('Dentons') advised Capita as its sole legal advisers, on the transaction.
About Inspirit
Inspirit Capital is a London-based investment firm that focuses on acquiring businesses that are no longer core to their parent company’s strategic objectives and require a different ownership structure to achieve their full potential. Inspirit manages capital on behalf of a blue-chip institutional investor base and specialises in complex corporate carve-outs.
Cleaned text: letterheads, contacts and legal notices removed. View the original announcement ↗ · Company filings. Not investment advice.