Contract

London, 27 November 2025: Capita plc (‘Capita’) today announces it has secured a three-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.

Under the agreement, Capita will provide support with early life collections, inbound customer queries, complaint handling, and outbound customer services across multiple channels. The contract will commence in January 2026.

This win ensures customers receive high-quality service, while also maintaining smooth and efficient delivery.

Corinne Ripoche, CEO of Capita Experience, said: “We are proud to extend our contract with this valued partner, with whom we have built a strong and trusted relationship over the past decade. This renewal is a clear endorsement of the high-quality customer service that we are providing to vulnerable customers, by supporting them back to positive financial health.”