Statement re H1 2024 Segmental Restatement
Capita restates H1 2024 segmental information under new operating segment structure.
- H1 2024 Group Adjusted Revenue £1,198.6m
- H1 2024 Group Adjusted Operating Profit £54.5m
- H1 2024 Group Adjusted EBITDA £102.4m
- H1 2024 Group Adjusted Operating Margin 4.5%
- Operating Cash Flow H1 2024 before business exits £50.8m
- Capita Experience Revenue £685.6m
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H1 2024 Segmental Restatement
The table below provides Capita’s H1 2024 adjusted segmental information re-presented1 under its operating segment structure as reported in the 2024 Full Year Results:
Capita Experience
| £m | Capita Public Service 2 | Contact Centre | Pension Solutions | Regulated Services | plc | H1 2024 Group Adjusted |
|---|---|---|---|---|---|---|
| Adjusted revenue | 685.6 | 346.2 | 86.4 | 80.4 | - | 1,198.6 |
| Adjusted operating profit | 47.4 | 1.1 | 11.4 | 12.6 | (18.0) | 54.5 |
| Adjusted operating margin | 6.9% | 0.3% | 13.2% | 15.7% | - | 4.5% |
| Adjusted EBITDA | 66.9 | 21.4 | 15.1 | 15.9 | (16.9) | 102.4 |
| Operating cash flow, before business exits | 49.2 | 13.3 | 22.3 | (9.5) | (24.5) | 50.8 |
| Operating cash conversion, before business exits | 73.5% | 62.1% | 147.7% | (59.7%) | (145.0%) | 49.6% |
Within the above performance, Regulated Services benefitted from £10m of profit impacting one-offs in H1 2024.
As noted within the Group’s trading statement, released on 17 June 2025, we reiterate our full year 2025 financial guidance of broadly flat revenue, operating margin improvement weighted to the second half of the year. We continue to expect the Group to be free cash flow positive from the end of 2025.
Notes:
Following a review of its external segments in the second half of 2024, the Group now reports Capita Experience as three subdivisions; Contact Centre, Pension Solutions and Regulated Services.
Re-presented to reflect the exit of a small business in the second half of 2024, which in H1 2024 had revenue of £2.9m, an operating loss of £0.3m and an operating cash inflow £0.6m.
Capita will announce its H1 2025 results on 5 August 2025.
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