Capita plc extends contract with European telecoms provider
Extended customer experience contract with European telecoms provider for two years with two-year extension option.
- Contract value over four years more than £95m
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Capita plc (Capita) today announces it has extended its customer experience contract with a leading European integrated telecoms company for two years from January 2024, with an option to extend for a further two years.
In a deal worth more than £95m over four years, Capita will continue to deliver on-shore and near-shore end-to-end customer experience services for the client, including inbound customer inquiries, chatbots, social media engagement and managing customer technical support.
Corinne Ripoche, CEO, Capita Experience, said: "We are very proud to extend this contract, which builds on the success of our long-standing strategic partnership since 2008.
"We will be focused on delivering a customer-centric approach which anticipates customer needs, through a seamless and personalised experience.
"We'll continue to leverage technology to meet our customer's very high-quality requirements."
Capita is one of Europe's main customer experience businesses, with market-leading positions in the UK, Ireland and Switzerland, and a major presence in Germany.
Cleaned text: letterheads, contacts and legal notices removed. View the original announcement ↗ · Company filings. Not investment advice.